Cant text or use data

[holteydude]

Hi anyone have any ideas why i cant text or use data on my phone? I can ring people though which makes no sense

[Carlusha]

Log in to your MyBT account and check whether you have any remaining data allowance for the current period.

[holteydude]

I have loads of data so cant be that and i dont think that would effect me being able to text. I had my number transfered from my old provider yesterday and it was working fine until last night when it suddenly went like this

[Carlusha]

Can you receive texts?

I still think you should check your MyBT in case there is something to note.

[holteydude]

I can recieve texts but cannot send them. I have checked mybt and there is nothing to course this issue on there

[Carlusha]

Have you tried a soft reset of your phone?

[holteydude]

Yes i have but i know its not the phone because i have tryed the sim in my other halfs phone and its exactly the same, cant text or connect to the internet by mobile data

[Carlusha]

Ah, so the problem may be the SIM itself in which case you would need to contact the helpline.

I wonder whether the actual porting of your number went through OK.

[holteydude]

Was hoping you wouldnt say that because i hate phoning helplines