Cctv sv3c camera

[Sunshine7]

Thank you I

 I have looked at the page above  change the settings to the 5GHz

pressed save a warning came up 

after changing the configurations settings devices connected to your BT smart hub may lose connection for devices connected via wireless you may lose access to the BT hub manager pages and you will need to reconnect each device using the instructions provided with your devices

not sure what to do 

[licquorice]

Just ignore it, it just means that if you have any devices connected at 5Ghz they will be disconnected. They should just re-connect at 2.4Ghz if you have any devices connected. You only need to turn off the 5Ghz temporarily until the camera has connected.

[Les-Gibson]

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@Sunshine7wrote:

Thank you

its a new camera and a new smart hub2

old camera worked fine.

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Perhaps the camera is out of range of the Wi-Fi?

Is the camera set for a static IP Address or does it acquire it automatically?

Does the camera show in My Network (http://192.168.1.254/my_network.htm) on a green background? 

Have you assigned it a port?

How are you trying to access it (http, rtsp, mobile app etc)

If rtsp, have you told it which stream to monitor? e.g. rtsp://192.168.1.[xxx}:[rtsp port number]/[stream] where stream (for SV3C) is usually 11 or 12 (where 11 is the main stream and 12 the sub stream)

For example; rtsp://192.168.1.111:32765/11

[Sunshine7]

Thank you.  You have been a great help

I will turn it off tomorrow and will let you know how I get on

regards