Charges on mobiles outside mobile plan

[Spottydog3]

I have never had an extra charge on my mobile monthly bill over several years. On my current bill I have an extra charge of £30.10. listed as sending 5 out of plan texts.  I have no idea what these texts were unless they were to block a rogue number. I am not able to contact BT direct to query them. 

[imjolly]

Sending MMS and not plain text will incur charges

[Spottydog3]

Thank you for this reply but I was aware of that and checking through my phone record in the month in which this charge was made I had not sent any long texts or pictures. Not being savvy with all phone technology at my age of 76 I send short video sound recordings on my phone which are sent by WhatsApp.  Would they incur excess charges from Bt?

[-Richie-]

---

@Spottydog3wrote:

I send short video sound recordings on my phone which are sent by WhatsApp.  Would they incur excess charges from Bt?

---

WhatsApp would not count as out of plan, WhatsApp would use your data/wi-fi to send.
It's most likely been a text message with a video/too long or contains images, which are then sent as an MMS rather than SMS, check your text message history and see if any stand out.

Also have a read of I'm being charged for texts when I thought they were included in my plan 

[Spottydog3]

Thank you for this answer and the clarification concerning whatsapp which my family use to keep in touch.  I will check my Bt texts sent in the last month. 

[imjolly]

an additional charge of £30 for a month is far more than just a few MMS text messages.  are you sure you have not exceeded your data allowance for the month?

[-Richie-]

---

@Spottydog3wrote:

Thank you for this answer and the clarification concerning whatsapp which my family use to keep in touch.  I will check my Bt texts sent in the last month. 

---

One last thing that will help is setting a spending cap, you can set it to £0.00 going up in steps of £2.50, for example £2.50, £5.00, £7.50 etc

More info can be found at How can I manage my BT Mobile spend? 

[Spottydog3 · Accepted solution]

Just wanted to say thankyou to responders and to warn others of a scam that I have now identified and fell into.  Bt told me about an premium rate calls/message at 10pm. It was from 700374035 a number I did not recognise and I blocked it together with similar numbers. Apparently it messaged me three times and each one charged me £10 donation without me knowing it was taking money from my account.