Cloud Dashboard will not open on iMac after installing update 20.3.10

[John99999]

Hello Chris,

I can't say I have noticed the lack of notifications as I'm a fairly infrequent user of the BT cloud.  Just parked some family videos there to share a while ago. Then went to add a few more and got prompted for the update. 

Regards,

John

[Dode]

Can't say I'm getting any of these problems, although it has been dodgy in the past. 

[CD179]

HI,

Which version of OS are you using ?

Chris

[John99999]

iOS 10.12.6

[Dode]

Using an iMac with OS 10.15.5 and BT Cloud is 20.3.10

[CD179]

Hi,

Exact versions as mine.Strange how I get no dashboard, no notifications etc.Still awaiting BT to come back ,and hear results from BT tech support for the owner of this thread.

Chris

[CD179]

Morning John,

Have you had any come back from tech support. Mine did supposedly got passed that direction, but 5 days  later have heard nothing.Not even we have a problem and are working on it.

Chris

[John99999]

Hello Chris,

Nothing since  someone from Tech Support called me and recorded the problem happening on my iMac a few days ago.  So I guess they are working on it.

Best regards,

John

[John99999]

I should have added that I can still upload files to the BT Cloud, but I have to check that the upload is finished by interrogating the web interface.

John

[CD179]

Morning John,

Yes I can upload files, but all other stuff which used to happen does not. Would be helpful if BT released a new set of instructions with a new release.

Yesterday to test I deleted a photo on my mac, but checking today the photo has not been moved to deleted items on the cloud so is it syncing or not.?

Please update me if you hear anything.

Regards

Chris