Connection lost walking between discs

[comjl13]

hi all,

I recently had to get a new VM hub4 as I upgraded my connection - I’ve had 4 BT discs (2 wired) working floorlessly for over a year however now if I’m on a Teams call and walk between rooms I.e. the connection moves from one disc to another - I lose connection for a few seconds - I’ve tried restarting everything several times, have the VM Hub in router mode and it’s WiFi off.

any ideas? It’s super annoying and never happened before!

thanks!

[Keith_Beddoe · Accepted solution]

@comjl13 

Have a look at the WHW Faq's and if you can't find the answer give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com