Connection repeatedly dropping to 1/10 of advertised speeds.

[webwiz]

i have smart setup turned off.
i have not tried the quiet line test from the test socket. as the socket was installed by the engineer less then a week ago and he quality checked it before and after he finished.

face plate was changed as we previously used a filter, and the technician suspected that to be faulty.

[webwiz]

have already done this, our plan information  does not show up on the account.

went in to detail with this with the BT employee and they told us to expect a letter in the mail with the account details to remedy that issue.

My step dad is the account holder. i have no idea how he has managed to do this, but its been done. he blames BT did the account information wrong. personally i just think he made a dogs dinner of the process and is too proud to admit it. either way this should be okay once the information from BT arrives to us.