Constant disconnects

[DavidM]

Hi @Dauer,

Thanks for posting the stats. I can help with this. I'll drop you a message so you can get in touch.

Cheers

David

[Dauer]

Hi @DavidM replied to your PM with all the info you requested, will continue to monitor modem stats in the meantime.

[Dauer · Accepted solution]

As David was preoccupied, Neil picked up my case, we discussed the whole issue a couple days ago and he recently reset my downstream SNR back down to 6 and it looks like my broadband is back in working order.

Downstream margin fluctuates a bit and there are some packet errors, but I didn't notice either of those affecting the connection stability or quality.

[RobbieMac]

Hi @Dauer,

Thanks for posting back!

I'm pleased to see that your speed is looking much better.  @NeilO is in later today and I'll let him know you've posted.

Cheers,

Robbie

[Dauer]

Hi Robbie,

All good on my end still, and thanks to the mod team for sorting this out.

I PM'd Neil to confirm that he can now mark the fault/issue as resolved on the system.

All best.