Continuously flashing purple

[Sandylou]

Hi had a new installation yesterday - but the hub is flashing purple still - I have checked all cables - doesn’t seem to be an issue - but the engineer yesterday did say glue couldn’t do the fibre but the broadband would still work - please help 

TIA

[Keith_Beddoe]

@Sandylou 

If your broadband comes down your phone line, then have you checked for dial tone on your phone. If there is no dial tone, then you will not get broadband.

[Sandylou]

I haven’t got a home phone yet I will buy one today - thank you 

[Keith_Beddoe]

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@Sandylou wrote:

I haven’t got a home phone yet I will buy one today - thank you 

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For basic testing, a cheap wired phone which costs less than £10, is all you need to prove it.

You need to check at the test socket to be sure.

What does your master phone socket look like?

Or

[Sandylou]

Number 7 looks like mine 

[Keith_Beddoe]

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@Sandylou wrote:

Number 7 looks like mine 

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And have you plugged the BT Home Hub directly into the left broadband socket?

[Sandylou]

It was all set up by an engineer 

[Keith_Beddoe]

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@Sandylou wrote:

It was all set up by an engineer 

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But is it plugged into the left hand socket?

[Keith_Beddoe]

@Sandylou 

I assume this has now been resolved?

[Sandylou · Accepted solution]

Hi - well it turned out  openreach hadn’t completed the job and we only actually got up and running  yesterday.  It has been a farce tbh - but hopefully all sorted now. 
thanks 😀