Issues started almost 4 weeks ago. At first it was here and there, a few dropouts throughout the day up until 2 weeks ago the real issues began. I rarely use the landline but I started to notice extreme interference - a lot of crackling. Since I've been working from home I do have to use the broadband more often than normal and I am aware that the strain on the whole network has been unprecedented but in the evenings when using Zoom or Teams the dropouts are more noticeable. Netflix and Amazon Prime don't suffer as bad; this must be down to how well they are optimised with buffering etc. The crakling on the line is a sign something isn't right and I can only summarise the dropouts are related to it. The service I have is Fibre, FTTC and copper to my property (again, this must be influencing the dropouts due to the age of the wiring). I have since signed up to 4G broadband (Three) and everything seems to be going well with that. I did like the service from BT, I literally had 10 dropouts in over 18 months but in the past 6 days I've experienced nearly 300 dropouts. The service reconnects fairly quickly but using a company laptop I constantly have to sign back into the VPN, which is not ideal. My partner relies on the broadband for her business venture and it has now on 2 occasions caused her planned Zoom meetings to basically collapse. I am contemplating leaving BT and I would prefer it if the issue can be resolved but I will keep the 4G broadband as a back up. I have already logged this fault, twice and nothing has been resolved. I've checked filters, sockets and have done router resets etc. Crackling line is still persistent. I refuse to pay BT to come and fix the line - surely the quality of line should be known prior to allowing a customer to sign up? And how is it everything was fine up until 4 weeks ago, I had zero issues?? Anyone got any suggestions?
