DSL disconnects over and over.

[myinternetisdisgrace]

From some time 3-4 weeks I have lot of disconnections. There is no pattern - sometimes few a day, sometimes internet is on and off for hour or so. I have serious disruption every 2-3 days. Got new hub - 6 3 weeks ago, BT engineer visited but all was good, open reach engineer switched cable to the box - did not helped. BT helpline escalated issue to open reach again. Logs below - is someone have idea what is the problem, would be great!

I am using pastebin as there is lot of logs. Can paste more if that would be helpful.

https://paste-bin.xyz/16893

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router  192.168.1.254 in your browser then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[myinternetisdisgrace]

Hi,

thanks for reply. Router logs are here: https://paste-bin.xyz/16893

I am afraid I don't have phone to do the test.

Some logs:

​00:02:05, 01 Jan.,:PPPoE error: timeout
00:01:58, 01 Jan.,wl0:IGMP group 239.255.255.251 on interface wl0 ended by 192.168.1.110
00:01:49, 01 Jan.,:PPPoE error: timeout
00:01:41, 01 Jan.,:PPPoE error: timeout
00:01:38, 01 Jan.,wl0:IGMP join received for group 239.255.255.251 on interface wl0
00:01:38, 01 Jan.,wl0:IGMP join received for group 239.255.255.251 on interface wl0
00:01:38, 01 Jan.,wl0:IGMP group 239.255.255.251 on interface wl0 started by 192.168.1.110
00:01:38, 01 Jan.,wl0:IGMP group 239.255.255.251 on interface wl0 by 192.168.1.110 requested
00:01:37, 01 Jan.,:PPPoE error: timeout
00:01:36, 01 Jan.,BR_LAN:The DHCP options that are offered by the device (id:2): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,50,57,60,12,145,55 | RequestOption55: 1,33,3,6,15,28,51,58,59 | HostName: Chromecast | VendorId: dhcpcd-6.8.2:Linux-3.8.13+:armv7l:Marvell
00:01:36, 01 Jan.,:DHCP Confirmation of Request
00:01:33, 01 Jan.,wl0:A WiFi device <F8:0F:F9:53:A1:46> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])
00:01:31, 01 Jan.,BR_LAN:The DHCP options that are offered by the device (id:3): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,57,77,60,12,145,124,55 | RequestOption55: 1,121,33,3,6,12,15,28,44,51,54,58,59,81,119,252 | HostName: HPCB115A | VendorId: HP Printer
00:01:31, 01 Jan.,:DHCP Confirmation of Request
00:01:31, 01 Jan.,wl1:A WiFi device <AC:E2:D3:CB:11:5A> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
00:01:28, 01 Jan.,ptm0.101:VLAN VLAN_DATA connected
00:01:27, 01 Jan.,:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
00:01:27, 01 Jan.,:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
00:01:27, 01 Jan.,dsl:VDSL link Up: Down Rate=55640Kbps, Up Rate=10000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
00:01:11, 01 Jan.,wl1:(6/11) Channel Hopping initiated/Manually initiated
00:00:53, 01 Jan.,eth1:An Ethernet port is now connected (2/1000/FULL)
00:00:53, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is active
00:00:52, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is inactive
00:00:52, 01 Jan.,BR_LAN:UPnP functionality has been activated
00:00:50, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is active
00:00:50, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is inactive
00:00:50, 01 Jan.,eth1:A device has been disconnected from an Ethernet port (2)
00:00:43, 01 Jan.,:This Rule has been applied successfully: [id:1, InternalClient: , External Ports:(0,0), Internal Ports: (0,0), Protocol: ]
00:00:43, 01 Jan.,:Updating port mapping rule (1) by UPnP
00:00:42, 01 Jan.,eth1:An Ethernet port is now connected (2/1000/FULL)
00:00:41, 01 Jan.,BR_LAN:The LAN DHCPv6 Server is active
00:00:40, 01 Jan.,:The LAN DHCP Server is active
00:00:40, 01 Jan.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
00:00:40, 01 Jan.,:DNS name resolution is now active
00:00:39, 01 Jan.,wl0:WLAN has been activated (BTWifi-X) (band : 5GHz).
00:00:39, 01 Jan.,wl0:WLAN has been activated (BTWi-fi) (band : 5GHz).
00:00:39, 01 Jan.,wl0:WLAN has been activated (BTHub6-X5X5) (band : 5GHz).
00:00:39, 01 Jan.,wl1:WLAN has been activated (BTWifi-X) (band : 2.4GHz).
00:00:39, 01 Jan.,wl1:WLAN has been activated (BTWi-fi) (band : 2.4GHz).
00:00:39, 01 Jan.,wl1:WLAN has been activated (BTHub6-X5X5) (band : 2.4GHz).
00:00:37, 01 Jan.,wl0:(0/36) Channel Hopping initiated/Manually initiated
00:00:37, 01 Jan.,wl1:(0/6) Channel Hopping initiated/Manually initiated
00:00:36, 01 Jan.,:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:c8:60:00:ec:fb:77:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=13743 PROTO=UDP SPT=68 DPT=67 LEN=308
00:00:36, 01 Jan.,:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:c8:60:00:ec:fb:77:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=13742 PROTO=UDP SPT=68 DPT=67 LEN=308
00:00:36, 01 Jan.,:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:c8:60:00:ec:fb:77:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x00 PREC=0x00 TTL=128 ID=13741 PROTO=UDP SPT=68 DPT=67 LEN=308
00:00:36, 01 Jan.,:The Modem has successfully powered up
00:00:36, 01 Jan.,:WDG Laststatus:: # Current boot was caused by Power Reset
00:00:24, 01 Jan.,:WAN: ethernet as LAN
12:17:54, 25 Nov.,:PPPoE error: timeout
12:17:22, 25 Nov.,:PPPoE error: timeout
12:16:50, 25 Nov.,:PPPoE error: timeout
12:16:18, 25 Nov.,:PPPoE error: timeout
12:15:46, 25 Nov.,:PPPoE error: timeout
12:15:14, 25 Nov.,:PPPoE error: timeout
12:14:42, 25 Nov.,:PPPoE error: timeout
12:14:10, 25 Nov.,:PPPoE error: timeout
12:13:38, 25 Nov.,:PPPoE error: timeout
12:13:05, 25 Nov.,:PPPoE error: timeout
12:12:33, 25 Nov.,:PPPoE error: timeout
12:12:01, 25 Nov.,:PPPoE error: timeout
12:11:29, 25 Nov.,:PPPoE error: timeout
12:10:57, 25 Nov.,:PPPoE error: timeout
12:10:25, 25 Nov.,:PPPoE error: timeout
12:09:53, 25 Nov.,:PPPoE error: timeout
12:09:21, 25 Nov.,:PPPoE error: timeout
12:08:49, 25 Nov.,:PPPoE error: timeout
12:08:16, 25 Nov.,:PPPoE error: timeout
12:07:44, 25 Nov.,:PPPoE error: timeout
12:07:12, 25 Nov.,:PPPoE error: timeout
12:06:40, 25 Nov.,:PPPoE error: timeout
12:06:08, 25 Nov.,:PPPoE error: timeout
12:05:36, 25 Nov.,:PPPoE error: timeout
12:05:04, 25 Nov.,:PPPoE error: timeout
12:04:32, 25 Nov.,:PPPoE error: timeout
12:04:00, 25 Nov.,:PPPoE error: timeout
12:03:41, 25 Nov.,: HTTP UserAdmin timeout from 192.168.1.114
12:03:27, 25 Nov.,:PPPoE error: timeout
12:02:55, 25 Nov.,:PPPoE error: timeout
12:02:23, 25 Nov.,:PPPoE error: timeout
12:01:51, 25 Nov.,:PPPoE error: timeout
12:01:19, 25 Nov.,:PPPoE error: timeout
12:00:47, 25 Nov.,:PPPoE error: timeout
12:00:15, 25 Nov.,:PPPoE error: timeout
11:59:43, 25 Nov.,:PPPoE error: timeout
11:59:11, 25 Nov.,:PPPoE error: timeout
11:58:38, 25 Nov.,:PPPoE error: timeout
11:58:06, 25 Nov.,:PPPoE error: timeout
11:57:34, 25 Nov.,:PPPoE error: timeout
11:57:02, 25 Nov.,:PPPoE error: timeout
11:56:30, 25 Nov.,:PPPoE error: timeout
11:55:58, 25 Nov.,:PPPoE error: timeout
11:55:26, 25 Nov.,:PPPoE error: timeout
11:54:54, 25 Nov.,:PPPoE error: timeout
11:54:22, 25 Nov.,:PPPoE error: timeout
11:53:50, 25 Nov.,:PPPoE error: timeout
11:53:17, 25 Nov.,:PPPoE error: timeout
11:52:45, 25 Nov.,:PPPoE error: timeout
11:52:13, 25 Nov.,:PPPoE error: timeout
11:51:41, 25 Nov.,:PPPoE error: timeout
11:51:23, 25 Nov.,:HTTP UserAdmin login from 192.168.1.114 successfully
11:51:09, 25 Nov.,:PPPoE error: timeout
11:50:37, 25 Nov.,:PPPoE error: timeout
11:50:10, 25 Nov.,:HTTP UserBasic login from 192.168.1.114 successfully
11:50:08, 25 Nov.,:HTTP UserBasic login from 192.168.1.114 successfully
11:50:05, 25 Nov.,:PPPoE error: timeout
11:49:40, 25 Nov.,BR_LAN:The DHCP options that are offered by the device (id:9): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,119,252,95,44,46 | HostName: xxxs-Air | VendorId:
11:49:40, 25 Nov.,:DHCP Confirmation of Request
11:49:40, 25 Nov.,wl0:A WiFi device <34:36:3B:87:6D:0A> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])
11:49:33, 25 Nov.,:PPPoE error: timeout
11:49:00, 25 Nov.,:PPPoE error: timeout
11:48:28, 25 Nov.,:PPPoE error: timeout
11:47:56, 25 Nov.,:PPPoE error: timeout
11:47:24, 25 Nov.,:PPPoE error: timeout
11:46:52, 25 Nov.,:PPPoE error: timeout
11:46:20, 25 Nov.,:PPPoE error: timeout
11:45:48, 25 Nov.,:PPPoE error: timeout
11:45:44, 25 Nov.,wl0:Device <B6:5B:0A:0B:AC:AB> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])
11:45:31, 25 Nov.,BR_LAN:The DHCP options that are offered by the device (id:10): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,114,119,252 | HostName: xxxs-iPhone | VendorId:
11:45:31, 25 Nov.,:DHCP Confirmation of Request
11:45:31, 25 Nov.,wl0:A WiFi device <B6:5B:0A:0B:AC:AB> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])
11:45:16, 25 Nov.,:PPPoE error: timeout
11:44:44, 25 Nov.,:PPPoE error: timeout
11:44:11, 25 Nov.,:PPPoE error: timeout
11:43:39, 25 Nov.,:PPPoE error: timeout
11:43:07, 25 Nov.,:PPPoE error: timeout
11:42:35, 25 Nov.,:PPPoE error: timeout
11:42:03, 25 Nov.,:PPPoE error: timeout
11:41:31, 25 Nov.,:PPPoE error: timeout
11:40:59, 25 Nov.,:PPPoE error: timeout
11:40:27, 25 Nov.,:PPPoE error: timeout
11:39:55, 25 Nov.,:PPPoE error: timeout
11:39:22, 25 Nov.,:PPPoE error: timeout
11:38:50, 25 Nov.,:PPPoE error: timeout
11:38:18, 25 Nov.,:PPPoE error: timeout
11:37:46, 25 Nov.,:PPPoE error: timeout
11:37:14, 25 Nov.,:PPPoE error: timeout
11:36:42, 25 Nov.,:PPPoE error: timeout
11:36:10, 25 Nov.,:PPPoE error: timeout
11:35:38, 25 Nov.,:PPPoE error: timeout
11:35:06, 25 Nov.,:PPPoE error: timeout
11:34:34, 25 Nov.,:PPPoE error: timeout
11:34:01, 25 Nov.,:PPPoE error: timeout
11:33:29, 25 Nov.,:PPPoE error: timeout
11:32:57, 25 Nov.,:PPPoE error: timeout
11:32:25, 25 Nov.,:PPPoE error: timeout
11:31:53, 25 Nov.,:PPPoE error: timeout
11:31:21, 25 Nov.,:PPPoE error: timeout
11:30:49, 25 Nov.,:PPPoE error: timeout
11:30:26, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:30:25, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
11:30:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:30:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:30:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:30:25, 25 Nov.,BR_LAN: Revoked address = 2a00:23c4:68a1:4300:ae84:c9ff:febb:2e23 (valid time = 0 / preferred time = 0)
11:30:25, 25 Nov.,BR_LAN: Revoked prefix = 2a00:23c4:68a1:4300::/64 (valid time = 0 / preferred time = 0)
11:30:25, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
11:30:25, 25 Nov.,BR_LAN: Revoked prefix = 2a00:23c4:68a1:4300::/64 (valid time = 0 / preferred time = 0)
11:30:25, 25 Nov.,: Revoked address = 2a00:23c4:68a1:4301:ae84:c9ff:febb:2e21 (valid time = 0 / preferred time = 0)
11:30:25, 25 Nov.,: Revoked prefix = 2a00:23c4:68a1:4301::/64 (valid time = 0 / preferred time = 0)
11:30:25, 25 Nov.,: Revoked prefix = 2a00:23c4:68a1:4300::/56 (valid time = 0 / preferred time = 0)
11:30:25, 25 Nov.,: Revoked prefix = 2a00:23c4:68a1:4301::/64 (valid time = 0 / preferred time = 0)
11:30:25, 25 Nov.,: Revoked prefix = 2a00:23c4:68a1:4300::/56 (valid time = 0 / preferred time = 0)
11:30:25, 25 Nov.,: Allocated prefix = 2a00:23c4:68a1:4300::/56 (valid time = 0 / preferred time = 0)
11:30:17, 25 Nov.,:PPPoE error: timeout
11:29:45, 25 Nov.,:PPPoE error: timeout
11:29:24, 25 Nov.,:PPPoE error: timeout
11:29:16, 25 Nov.,:PPPoE error: timeout
11:29:12, 25 Nov.,:PPPoE error: timeout
11:29:05, 25 Nov.,ptm0.101:VLAN VLAN_DATA connected
11:29:05, 25 Nov.,:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
11:29:05, 25 Nov.,:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
11:29:05, 25 Nov.,dsl:VDSL link Up: Down Rate=55730Kbps, Up Rate=10000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
11:28:42, 25 Nov.,:VLAN VLAN_DATA disconnected
11:28:41, 25 Nov.,:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
11:28:41, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:28:41, 25 Nov.,:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
11:28:41, 25 Nov.,ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.11.141] is deleted
11:28:41, 25 Nov.,ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.11.141] is deleted
11:28:40, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:28:40, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:28:40, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
11:28:39, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:28:39, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
11:28:39, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:28:39, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:28:39, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
11:28:39, 25 Nov.,BR_LAN: Revoked prefix = 2a00:23c4:68a1:4300::/64 (valid time = 240000000 / preferred time = 0)
11:28:39, 25 Nov.,ppp1: Revoked prefix = 2a00:23c4:68a1:4301::/64 (valid time = 240000000 / preferred time = 0)
11:28:39, 25 Nov.,ppp1: Revoked prefix = 2a00:23c4:68a1:4300::/56 (valid time = 240000000 / preferred time = 0)
11:28:39, 25 Nov.,dsl:VDSL Link Down: duration was 51 seconds
11:28:30, 25 Nov.,ppp1:TR69 creating new session with ACS
11:28:27, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
11:28:27, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:28:27, 25 Nov.,ppp1:WAN DHCPv6 Mode : Statefull
11:28:27, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
11:28:27, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:28:26, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
11:28:26, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
11:28:26, 25 Nov.,BR_LAN: Allocated prefix = 2a00:23c4:68a1:4300::/64 (valid time = 240000000 / preferred time = 0)
11:28:26, 25 Nov.,BR_LAN: Allocated address = 2a00:23c4:68a1:4300:ae84:c9ff:febb:2e23 (valid time = 2026291200 / preferred time = 2026291200)
11:28:26, 25 Nov.,BR_LAN: Allocated prefix = 2a00:23c4:68a1:4300::/64 (valid time = 2026291200 / preferred time = 2026291200)
11:28:26, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:28:25, 25 Nov.,ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0
11:28:25, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
11:28:25, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
11:28:25, 25 Nov.,BR_LAN: Allocated prefix = 2a00:23c4:68a1:4300::/64 (valid time = 240000000 / preferred time = 0)
11:28:25, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4301::/64 (valid time = 240000000 / preferred time = 0)
11:28:25, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4300::/56 (valid time = 240000000 / preferred time = 0)
11:28:25, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4300::/56 (valid time = 240000000 / preferred time = 0)
11:28:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:28:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:28:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:28:24, 25 Nov.,:WAN: SENSING AUTO VDSL
11:28:24, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
11:28:23, 25 Nov.,ppp1:New DYN ROUTE is added [81.139.57.100/32 gw 172.16.11.141]
11:28:23, 25 Nov.,ppp1:New DYN ROUTE is added [81.139.56.100/32 gw 172.16.11.141]
11:28:23, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:28:23, 25 Nov.,ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100
11:28:23, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:28:23, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
11:28:23, 25 Nov.,BR_LAN: Allocated prefix = 2a00:23c4:68a1:4300::/64 (valid time = 2026291200 / preferred time = 2026291200)
11:28:23, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4301::/64 (valid time = 2026291200 / preferred time = 2026291200)
11:28:23, 25 Nov.,ppp1: Allocated prefix = 2a00:23c4:68a1:4300::/56 (valid time = 2026291200 / preferred time = 2026291200)
11:28:23, 25 Nov.,ppp1:PPP: PPP INFO
11:28:22, 25 Nov.,ppp:PPP: IPCP_NAK
11:28:22, 25 Nov.,ppp:PPP: CHAP_SUCCESS
11:28:22, 25 Nov.,ppp:PPP: CHAP_RESPONSE
11:28:22, 25 Nov.,ppp:PPP: LCP_GOOD_ACK
11:28:22, 25 Nov.,ppp:PPP: LCP_REQUEST
11:28:22, 25 Nov.,:PPPoE error: timeout
11:28:06, 25 Nov.,:PPPoE error: timeout
11:27:58, 25 Nov.,:PPPoE error: timeout
11:27:54, 25 Nov.,:PPPoE error: timeout
11:27:51, 25 Nov.,BR_LAN:The DHCP options that are offered by the device (id:3): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,57,77,60,12,145,124,55 | RequestOption55: 1,121,33,3,6,12,15,28,44,51,54,58,59,81,119,252 | HostName: HPCB115A | VendorId: HP Printer
11:27:50, 25 Nov.,:DHCP Confirmation of Request
11:27:49, 25 Nov.,ptm0.101:VLAN VLAN_DATA connected
11:27:49, 25 Nov.,:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
11:27:49, 25 Nov.,:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
11:27:49, 25 Nov.,dsl:VDSL link Up: Down Rate=55699Kbps, Up Rate=10000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
11:27:47, 25 Nov.,wl1:A WiFi device <AC:E2:D3:CB:11:5A> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
11:27:45, 25 Nov.,wl1:Device <AC:E2:D3:CB:11:5A> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
11:27:31, 25 Nov.,wl1:(1/6) Channel Hopping initiated/Manually initiated
11:27:27, 25 Nov.,:VLAN VLAN_DATA disconnected
11:27:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:27:25, 25 Nov.,:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
11:27:25, 25 Nov.,ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
11:27:25, 25 Nov.,ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.11.141] is deleted
11:27:25, 25 Nov.,ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.11.141] is deleted
11:27:25, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:27:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:27:24, 25 Nov.,BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
11:27:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:27:24, 25 Nov.,ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
11:27:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is active
11:27:24, 25 Nov.,BR_LAN:The LAN DHCPv6 Server is inactive
11:27:23, 25 Nov.,BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
11:27:23, 25 Nov.,BR_LAN: Revoked prefix = 2a00:23c4:68a1:4300::/64 (valid time = 2026291200 / preferred time = 2026291200)
11:27:23, 25 Nov.,ppp1: Revoked prefix = 2a00:23c4:68a1:4301::/64 (valid time = 2026291200 / preferred time = 2026291200)
11:27:23, 25 Nov.,ppp1: Revoked prefix = 2a00:23c4:68a1:4300::/56 (valid time = 2026291200 / preferred time = 2026291200)
11:27:23, 25 Nov.,dsl:VDSL Link Down: duration was 1963 seconds

[imjolly]

it's not the logs but the information showing your stats

advanced settings then technical log information

[myinternetisdisgrace]

Hi, thanks, is this this one?

Product name:
BT Hub 6A

Serial number:
+084319+NQ64204222

Firmware version:
SG4B1000E020

Firmware updated:
29-Mar-2020

Board version:
1.0

Gui version:
1.115.0

DSL uptime:
0 Days, 0 Hours 7 Minutes 55 Seconds

Data rate:
10.00 Mbps / 55.00 Mbps

Maximum data rate:
18148 / 59178

Noise margin:
11.4 dB / 6.7 dB

Line attenuation:
20 dB

Signal attenuation:
11.6 dB / 20 dB

VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
5 MB Uploaded / 15 MB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-X5X5

2.4 GHz wireless channel:
Smart (Channel 6)

5 GHz wireless network name:
BTHub6-X5X5

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
AC:84:C9:BB:2E:23

Software variant:
-

Boot loader:
7.33.1

[imjolly]

from stats you are on fibre 1 with max connection of 55/10mb   your connection time is only 7 minutes was that router dropping connection or manual reset?

interesting your speed is still ok despite the numerous disconnection 

can you post results from dslchecker?

[myinternetisdisgrace]

Speed is fine. I dont reset router unless its orange for long time. Since 18th of November (factory reset by BT engineer) the message `Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)` indicating internet disconnection happened around 110 times (220 messages, 2 messages per disconnection). Some evenings I cant watch Netflix, not to mention play online (me or my son).

Below ADSL checker result: