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HI
I received my new DV phones & Hub , all connected and registered then nothing !. No email or updates
Its been 3 weeks now I rang up and they said how long is a piece of string
Does anyone know the best way to find out what's really going on or havens insight as to timeline . My neighbour was connected within days
Thanks
Solved! Go to Solution.

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Re: DV Phone connection
if you go to hub manager is your phone number shown and if so is it blue or greyed out
are you getting DV and also have FTTP?
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Re: DV Phone connection
Hi
yes still grey and have FTTP
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Re: DV Phone connection
I had my letter and new phone in April and I've still not been moved to DV so I wouldn't hold you breath 🙂

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try phoning the FTTP Team 08005874787 and see if they can help you get connected
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Re: DV Phone connection
Hi
Will do its actually states 'not configured'
thank you for responding
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Re: DV Phone connection
Hi
Wow ! and it all seemed so efficient at the start , but what hacks me off is they don't keep you informed and for a communications company that's poor . I suppose I should be glad I have the old line
I think somethings wrong though as my neighbour on the same feed got his within days . Thanks

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Re: DV Phone connection
did you phone FTTP team?
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Re: DV Phone connection
Hi Yes and customer service put me on special log and within 2 weeks got connected . My issue stands I should not have had to chase to find out what's going on for a communications company is not good performance .
Thanks