DV Phone connection

[AndrewFaulk]

HI

I received my new DV phones  & Hub , all connected and registered then nothing !. No email or updates 

Its been  3 weeks now I rang up and they said how long is a piece of string

Does anyone know the best way to find out what's really  going on or havens insight as to timeline . My neighbour was connected within days 

Thanks 

[imjolly]

if you go to hub manager is your phone number shown and if so is it blue or greyed out

are you getting DV and also have FTTP?

[AndrewFaulk]

Hi 
yes still grey and have FTTP  

[BAFlyer]

I had my letter and new phone in April and I've still not been moved to DV so I wouldn't hold you breath 🙂

[imjolly · Accepted solution]

@AndrewFaulk 

try phoning the FTTP Team 08005874787 and see if they can help you get connected

[AndrewFaulk]

Hi 
Will do its actually states 'not configured'

thank you for responding 

[AndrewFaulk]

Hi 

Wow ! and it all seemed so efficient at the start , but what hacks me off is they don't keep you informed and for a communications company that's poor . I suppose I should be glad I have the old line 

I think somethings wrong though as my neighbour on the same feed got his within days . Thanks 

[imjolly]

did you phone FTTP team?

[AndrewFaulk]

Hi Yes and customer service put me on special log and within 2 weeks got connected . My issue stands I should not have had to chase to find out what's going on for a communications company is not good performance .

Thanks