DV equipment

[licquorice]

Notwithstanding the difficulties in obtaining the handsets, I fail to see what all the fuss is about with Digital Voice. The only difference between DV and current cordless phone systems is that DV no longer needs a separate base station plugged into a phone socket as the Hub is  now the base station.

If customers wish to retain their current cordless system rather than use the DV handsets, the base station is simply plugged into the hub rather than a phone socket.

Any customers wishing to use a corded phone can also simply plug the phone into the socket on the hub. If multiple extensions are required, this can be achieved by simply re-arranging existing wiring. Extension wiring within a premises has been the responsibility of the customer for a long time now. Openreach's responsibility ends at the master socket.

[supertedster]

It took a week or so before my number became recognised on the bt/dvequipment link.

Keep trying every few days.

[Pip601967 · Accepted solution]

Thanks to everyone i rang BT again today got straight through and they are sending me digital phones so i am ready when they change over.

[markbloke]

I got the "not eligible" response many are getting from bt.com/DVequipment so texted HANDSET to the number given. I have now been informed an essential phone single pack has been dispatched. As far as I understood the choice was a single advanced or a double essential pack. Having been given no choice in the matter it'll be interesting to see what turns up. This makes BT look like a very chaotic operation. No doubt just teething trouble for this 41 year old company though so we shouldn't be too hard on them.

[markbloke]

.... and they've sent a single solitary essentials phone. Great!

[imjolly]

You can try phoning CS 150 and see if you can persuade then to send an additional phone

[markbloke]

Yes, did that on the 5th thanks and they said they'd send an advanced handset. The order has been stuck on "Awaiting dispatch -delayed" and "Estimated delivery date: 5th November" ever since.
If I click on the suggested FAQ "When will my equipment arrive" the link goes to a 404 error page.
Meanwhile I was sent a letter suggesting that since my broadband contract was coming to an end I could renew or take up another offer by visiting a webpage. I go there and it throws me out because there's an unfulfilled order (the handset) in progress and it can't show me any offers. 
"Clear Voice"? More like "Silent Scream".

[imjolly]

try online chat

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Tom20001]

I received an Essentials Handset within 48 hours of texting them. I have prior experience of unfulfilled orders blocking new orders and suggest cancelling the phone order and starting again. Perhaps the impending end of minimum contract term is affecting the handset order.

[markbloke]

Did that thanks, they confirmed it should have been delivered the same day it was ordered (somehow) but wasn't due to an error. I asked what the error was and was told it was out of stock, so presumably very few people will be getting one just now. They expected things to resolve in 7 days which sounds like a made up number but who knows? 
Tom: I'll leave the order in place for a bit in case it resolves, I don't want to give them anything else to confuse them!