Differing levels of digital competence.

[selworthy7]

I have just  registered as a member of BT Community in order to make a plea, on behalf of those people-- like myself-- who have limited experience of this wonderful new medium. I frequently consult the Community website when I get stuck on how to proceed on my computer, and am grateful when I find helpful advice, but all too often those who help seem to assume that  customers have a certain amount of existing knowledge. For example, I needed to make adjustments to my email "safe senders" list, and was told to begin by opening the Settings tab. But I simply could not find the latter. Eventually an online chat with a BT adviser revealed that I had to click on my email address in the right, upper, part of my email screen, which produced a drop-down containing "settings". From there on everything was easy.

So this aged customer would ask, with due humility, if those who are kind enough to give advice would ensure that every procedural step is described with minute detail and not to assume any level of existing knowledge by those who post enquiries. May I thank you all in advance. Regards, Michael Revell [aged 90].

[NeilO]

Hi, @selworthy7 Welcome to the community and many thanks for registering.  I'm glad you've found the community helpful in the past, it's a great place to learn and I appreciate that not everyone's technical knowledge is the same.

Now that you're a registered member, if you ever need something explained in more detail you're more than welcome to click on the reply button and ask for clarification. I'm sure the other community members will be more than happy to respond with advice.

Thanks

Neil

[-Richie-]

@selworthy7  the forum is a very friendly place to seek help with any BT related issues, use it as much as you want, join in where you can, you can be as active as you like or just sit back in the background.

As a BT customer you can also take advantage of BT's Skills for tomorrow learning guides, you can find them by clicking the following link > https://www.bt.com/skillsfortomorrow

Give them a go, some are basic and take very liitle time, others more complex as your skills and confidence grow, happy learning 🙂

[selworthy7]

Thanks Richie for your very kind and helpful response. This is my fist venture into the world of social networking, the general concept of which [Facebook etc]  fills me with an innate revulsion, so it will probably be my last!!  Regards, selworthy7.