Hi. Thanks for your advise. The phone is brand new, came with the hub. The base unit does not have the means to connect it to the hub. However, if I can't get this new phone to work I'll buy a new digital phone and plug it into the hub.
The base unit is just a charger, there is no physical connection to the hub required, the hub is a DECT base station. Why would you buy a phone when you have been supplied with one? If you are unable to register it to the hub, ask customer services for a replacement phone.
Hi @Eifion1 If it is a HD Digital Voice phone then you need to follow the instructions on the phone to register it. It should tell you to press the WPS button for two seconds.
Hi. Many thanks. Have done that many times but no joy. I've just now re-booted the hub and tried again but no joy. I've spent a lot of time with BT helpdesk but the have been of no use.
As I asked if you go to hub manager do you see your phone number in blue not grey?
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Yes. I have informed BT in detail of the problem. In fact I have spent a long time explaining to them that it is not a problem with the broadband. Yet an engineer from Outreach came this afternoon. I could not believe it!
