Digital Home Phone

[Eifion1]

Hi Neil. The original phone was faulty. They sent me a new one. However, the original had Alexia but the new one is bog standard. Have I been robbed?

[imjolly]

a free phone is a free phone whichever version but you could try phoning 150 and see if you can change it

[Eifion1]

Hi. I didn't realise it was a free phone. I'm not particularly fussed about Alexia. Many thanks for your help.

[Eifion1]

Hi. How do I thank everyone who gave me advise on this subject Please?

[DanielS]

Hi @Eifion1,

By posting above you have just thanked everyone as anyone on this thread should get a notification showing that you posted 🙂

Next to each post you will see a thumb that you can click on if you liked, agreed or just appreciated someone's post.

Thanks
DanielS

[Eifion1]

Received Alexa Phone which was faulty. Confirmed by BT engineer. Told that replacement being sent free of charge. been billed £44.99 for replacement. Why?

[Broadband-wizard]

That’s the price of the handset call 0800 800 150 and bt can help you look at your billing and check the engineering notes.

[Eifion1]

Thank you.

[JohnC2]

Hi @Eifion1, did you get in touch yet, and if so have you got the charge refunded? If you still need help with this post back and let us know.

Cheers

John

[Eifion1 · Accepted solution]

Hi John. Sorry for late reply. Yes thank you I have received a refund.