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Message 1 of 2

Digital Voice Texting Problems

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I was changed over to digital voice about a month ago and it seems now, my daughter does not receive any text messages I send. All was fine before changeover. My daughter is on the Tesco Mobile Network and I have no problem receiving messages from her.

Is this just a coincidence or is it something more technical?

Can anyone enlighten me?

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SeanD
Community Manager - Retired
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Message 2 of 2

Re: Digital Voice Texting Problems

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Hi @Billy_227,

Welcome to the Community.  I am sorry for the delay in responding to your question.

BT's Digital voice service does not support outbound SMS, this will be the reason why your daughter is not receiving your text messages ☹️.  Digital Voice does support inbound SMS, it will convert the text message into voice and deliver this to voicemail answering service.

I am sorry for any confusion caused.

Cheers

Sean

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