Digital Voice and copper line

[stevew09]

We have full fibre 500 and currently have the fibre line and copper line coming into our house. Next week we are being switched to Digital Voice, if I ask for the old copper line to be removed after we are switched over, will I be charged?

[Starwire]

It’ll have to be done via a Drop Wire Shift. Think they cost something like £130 give or take for the first 90 mins of work and then some more, again not sure how much exactly for anything over that. Also if it’s a two man job I think you have to pay double.

[stevew09]

Thanks for the reply, oh that's a shame as I thought they would want to remove the old copper line as part of the shift to new technology (one less bit of legacy network to remove later on).  I might try call BT, last time I tried the waiting time was ridiculous so I gave up.