Digital Voice service has failed twice in first 4 days...

[Botheras]

Hi,

We were switched by BT and the DV service was operating by start of play 20th October,  on 22nd my wife noticed "unable to make or receive calls".  When I got home I checked the hub console, and the Phone service was showing red and "Not configured". BT fixed it fairly swiftly, and I was told the config sometimes "didn't stick" the first time.  I got up this morning (23rd) and checked again, and it was off again, with the same hub config message... Again BT fixed it as soon as they opened, but I thought I'd better check whether we are experiencing something common or not?

Also, is it worth backing up the Hub config whilst it's working so that I can do a quick restore?

Thanks

Larry  

[imjolly]

did you try just a simple restart of the hub before phoning BT?

did you try going into hub manager then phone and then reset base?

[Botheras]

Yes, I did the first time, but as it required BT to fix first time, I didn't second time...

[Cepenpark]

Just had the same issue in my first 2 days. BT fixed it the first time but not the second so I'm waiting for the 'back end' team to get on it.

[Botheras · Accepted solution]

Well, it was third time lucky... The phone failed again Sunday morning, but the agent this time did a hub factory reset before reapplying the config, and now two mornings in, it's been fine... Shame they didn't remind me to set up my disc and Connect devices again...

[Cepenpark]

Just thought I'd add that my Digital Voice started working yesterday (Wednesday) after failing Saturday.