BT Cloud has closed x

See our help page for further information.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,425 Views
Message 1 of 6

Disconnection

Go to solution

Recently had FTTP installed - If i power down the modem and hub and disconnect (we have carpet fitters coming!) When i reconnect and power up will i need to reset anything? Or will it just restart and be as normal....Thanks

0 Ratings
5 REPLIES 5
1,419 Views
Message 2 of 6

Re: Disconnection

Go to solution

It will just restart.

When you say disconnect, what are intending to disconnect? Do NOT remove the optical cable to the ONT.

1,418 Views
Message 3 of 6

Re: Disconnection

Go to solution

@Geoffgp 

There should be no issues on an FTTP connection, but see warning from @licquorice 

0 Ratings
1,412 Views
Message 4 of 6

Re: Disconnection

Go to solution
Just disconnecting the power from the modem and hub, and the ethernet cable from the modem to the hub.
0 Ratings
1,410 Views
Message 5 of 6

Re: Disconnection

Go to solution

Then, no problem.

0 Ratings
1,408 Views
Message 6 of 6

Re: Disconnection

Go to solution
Many thanks
0 Ratings