Do I need a modem for smart hub 2?

[AndySG]

I booked in installation with BT yesterday and was sent the smart hub 2. Unfortunately when I came to set everything up I realised that the instructions were talking about plugging the Ethernet cable into a modem. I transferred over from Sky and I was able to just plug it into the phone line filter. When I was with BT before three or four years ago that was the case too. 

Is a modem a requirement for the Smart Hub 2?

[Anonymous]

If you've ordered FTTP then you you need an ONT

[gg30340]

Not if you have ordered FTTC, Fibre to the Cabinet. 

You will need to establish what product you have ordered to get a definitive answer. 

[AndySG]

Thank you. I just did the check on broadbandchecker.btwholesale.com and it seems to be mentioning FTTP. I’m assuming that means I do need a modem. How do I go about getting one? I looked on the BT store and couldn’t find them. Is it something that should have been included in the installation or is the onus on the customer to have one?

[licquorice]

It will be installed as part of your order, it requires Openreach to install it.

[Anonymous]

You should be able to see your orders in MyBT

[AndySG]

Thank you. I’ll get in touch with BT

[AndySG]

For some reason My BT very handily just returns to my order from 4 years ago when I go on the order tracker. I enter the new order ID and the page just refreshes back to the previous order

[Anonymous]

Are you a former BT customer having just returned? If so the old account won't have your latest orders

[AndySG]

I am but all of the confirmation was sent to the same email address