Wi-Fi issues

[Lucylu86]

Hi all,

I’n new here so please forgive me if this is the wrong place to post. 

I have had numerous issues with my Wi-fi in recent weeks. So much so that it led to BT sending me a new Router. My issue appears to only really be with wireless as the ethernet connections are fine. Light on hub is constantly blue, no random changes to pink or such  

The new router did not solve the problem and actually feels like I’m less connected! Anyway after numerous tests, pings, restarts and resets they are now sending me a BT Home Tech Expert on 20th December (8days away) and switching back on my mini hub for the time being.

What exactly will this expert do? I’ve lived here 14yrs and it’s only in the last 9-12mths that my connection seems to be sporadically inconsistent. 

I had an engineer out a few months ago to sort the line out which he said the issue was in the cab. Working from home is becoming increasingly harder with such a dodgy connection.  

Thanks in advance, and sorry for the essay lol 

[imjolly]

from what you have posted and that your ethernet connections are fine then your incoming line and internet are ok.. problem is wifi from the hub

have you turned of smart setup  

Turn Off smart setup

have you tried changing the wifi channels by using a wifi analyser on your phone to check network signal strength and also the networks round about you  that way you can select a free or less congested channel 

have you tried changing the wireless mode in hub advanced/wireless

[Lucylu86]

Hi Imjolly, yes I managed to get into the hub and turn off the smart setup a couple of days ago. I was able to access the Wi-fi briefly but it didn’t last more than an hour or so.

Today on the chat I spent 45mins talking with someone which ended in it working again, until 2mins after we came off the chat in which it promptly stopped again, typical haha. Spoke with someone else who set up the appointment and turned my mini hub back on (which still says data limited reached 1.5hrs later so hopefully that will kick in soon).

The first gentleman that I spoke with said that he had changed a setting to tell my hub to look for a new channel as someone nearby was using the same channel and that would affect it (???)
I will see if I can into the Wi-fi analyser to change it myself. I’m only somewhat savvy with this stuff!

I was going to change the mode before the first chat but ended up leaving it. I can try this also.