EXTREMELY LOW Download and upload speeds!

[Awessely101]

Hi everyone,

My download and upload speeds have been varying so much recently which includes the broadband cutting out a couple of times everyday.

Sometimes the download speed can be between 17 and 10 MBPS but normally its below 7MBPS. The upload speed is horrendous, it rarely goes above 1MBPS, usually stays between 600-500kbps. I have changed the channels my 2.4ghz and 5ghz are running on, ive unplugged devices that continuously use data but nothing helps.

I've been through 4 hubs in the last month. Any help would be much appreciated

Thanks

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[Awessely101]

Hi imjolly, 

Thanks for the speedy reply! Here is the info from the hub 

Product code:Smart Hub 2

Serial number:+091301+1950010459

Firmware version:v0.17.01.12301-BT 

Firmware updated:Mon Jun 1 21:41:18 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:0 days,01 Hours06 Mins42 Secs

Data rate:603 Kbps / 20.622 Mbps

Maximum data rate:557 Kbps / 29.818 Mbps

Noise margin:4.2 / 11.0

Line attenuation:20.5 / 28.9

Signal attenuation:15.8 / 38.5

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:135.8 MB Uploaded  / 570.5 MB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:Wessely Wi-Fi

2.4 GHz wireless channel:Smart (Channel11)

5 GHz wireless network name:Wessely Wi-Fi

5 GHz wireless channel:Channel: 44

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:0C:8E:29:A5:EB:EA

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017

Holmer green exchange - served by cabinet 10

And this is the info for the landline.

Using a cordless phone, dialling 17070 and option 2 for quiet line test, it is silent with the odd crackle every now and then.

Thank you 

[pippincp]

You have noise on your line which will affect your broadband connection. Report the noisey line without mentioning broadband unless you want to end up in the wrong queue.

[Awessely101]

Hi,

Report the noisey line to BT? What does that mean 

Thanks

[pippincp]

That means BT are your provider and you ring them up and say I have a noisey line, can you please sort it out?

Do not mention broadband or you will end up in the wrong queue.

[Awessely101]

Sorry, i meant what is a noisy line? What causes it?

[pippincp]

There is a joint somewhere that is a problem, it could be a high resistance joint or a degraded joint due to ingress of water, or it could be a myriad of other issues.

A line enginner will find and resolve it then DLM willrestore your broadband over about but not necessarily 10 - 14 days.