Emails to particular address never arrive.

[Bextonian]

My brother and I both use BT email and have happily exchanged emails for many years. However, for the past few months my emails to him never arrive and I don't get anything to tell me that. His emails to me arrive OK. My emails to other people are never a problem and his emails from other people likewise. It's just those from me to him which disappear. Any ideas what's causing this?

[licquorice]

Probably BT's over zealous spam filters. Get you brother to add your address to his safe senders list.

[Bextonian · Accepted solution]

Thanks for that Licquorice. Following your suggestion my brother went to his safe senders list and added my address but it said I was blocked. He checked his blocked senders list and saw dozens of addresses he knew nothing about but mine wasn't there. However, in that blocked list was btinternet.com which not only meant that I was blocked but so was anyone else with a BT email address! He removed that entry and now he is receiving my emails once again. Why on earth would BT want to block everyone with a BT address?! Anyway, problem solved so thanks again for your help.

[Carlusha]

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@Bextonianwrote:

Why on earth would BT want to block everyone with a BT address?! Anyway, problem solved so thanks again for your help.

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I cannot imagine this. It is more likely something bruv has done or he has some program that supposedly checks emails suitable for blocking.

[NeilO]

Hi @Bextonian on the BT webmail platform there is a drop-down on the more option that allows you to choose block sender or block domain. It's likely your brother clicked on the block domain option when viewing an email send from a btinternet email address.

Thanks

Neil