Engaged tone to outside callers

[NTuf]

Hi,

Our callers to our landline complain of engaged tone when calling all the time. There is no dial tone also from our side.

I read a similar thread on this site and joined for your help. Was this resolved?

is this a line fault?

Thank you

Naveed

[imjolly · Accepted solution]

if you have no dial tone then report phone fault to 151 or 0800800151 from mobile

[Starwire]

If you have NDT and in coming callers get an engaged tone that would usually indicate you have a Fault Loop, aka Short Across the Pair.

A fault like that could occur literally anywhere in the Network. 

[PaddyB]

Hi @NTuf,

Welcome to the Community and thank you for posting.

What @Starwire and @imjolly have said is correct. The quickest way to get your service repaired is by giving 151 a call.

Once you've given them a ring, please post back and let us know how you got on?

Thanks, 

Paddy

[NTuf]

Thank you

[Devon_Dave]

Have you tried a known working corded phone in the test point of your main telephone? The fault could be caused by a faulty piece of equipment or cable in your house.  If by plugging the phone there is still no dial tone then the fault is out of your house.