Evening, I have just received my telephone bill. Surprised to see I’ve been charged £85 for an engineer visit.
I initially reported the fault via the ‘report a fault’ option on the My BT app.
After not really getting very far, I went to online chat.
The representative was helpful. After not being able to determine the cause of the fault he booked an engineer for me. There was no mention of charges. I have included screenshots of him apologising profusely for the inconvenience. (Can’t seem to attach them!)
The phone line was terrible and causing bad disturbance to the broadband connection. I explained that the line worked better with my phone plugged into the test socket.
When the engineer arrived, he found the front panel/socket of the master socket to be faulty. It was replaced. There was no mention of any of my equipment causing the issue. There was no mention that I had caused the damage ( which I hadn’t)
So how can I be charged for a fault with BT’s equipment? Pretty damn annoyed
