Engineer visit and nothing done

[Boris1978]

So I started to experience my connection dropping every 2 mins the call centre told up 100 times a day had an engineer out if you can call him that he changed the faceplate told me I should change the cables as that is most likely the problem so did all this and changed everything finally finished to find I still have same problem so this engineer did nothing basically I was told on the phone he would have all the equipment necessary to deal with the issue OBVIOUSLY NOT after talking again on the phone today I have another engineer appointment for Monday and have to pray that this one knows what he’s doing all this whilst I’ve been told to stay at home by my employer and work from home which is pretty hard with no connection everything I’m doing is through my iPhone hotspot which makes my phone feel about 3000 degrees but need to check whether the people they out source to are capable because come Tuesday I’m switching provider after over 20 years with bt   

[Keith_Beddoe]

@Boris1978 

Welcome to this user forum.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Its Openreach that deal with faults for all providers apart from Virgin Media, so unless they are in your area, changing providers would not fix your line fault.

Which BT Home Hub are you using on your ADSL connection?

What speed does your line support?

Enter your phone number into this form and display the results here, but edit out your phone number before you post the results.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[DavidM]

Hi @Boris1978,

Thanks for posting. I'm sorry for the late response. Have you managed to resolve this? Was he engineer visit successful? Can you post back and let me know how things are?

Cheers

David

[Boris1978 · Accepted solution]

Everything is fine now it turns out it was the smart hub as I suspected but the service from the engineer was appaling. Everybody that I spoke to on the phone was very helpful as I have always found with BT hence my reluctance to switch to another provider. Now back to open reach the engineers willingness to blame a cable that I would have to and did replace myself and not do a thorough inspection was a disgrace BT need to look at these contractors and look at the damage they do to the brand because most people will think they work directly for BT

[DavidM]

Thanks for getting back @Boris1978.

I'm glad to hear you're all sorted. I can appreciate how annoyed you are with the standard of work from the engineer. You can provide feedback using the Openreach feedback tool if you wish. I'll mark this as resolved but if you have any other problems please post and we'll be happy to help.

All the best

David