<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Do you normally get a more accurate timeslot for an engineer's visit? I was told someone would come between 8am and 1pm but I'm sure last time it was narrowed down on the day.
Openreach visits are a 6 hour window, normally the engineer will ring when they are on their way. Other engineers such as Qube and Home Tech Expert visits are a 2 hour window.
