Error 553 on sending emails

[bob17]

I can't sent any emails, receiving is fine.

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (6139429001256C7F) [Err code: 553]

It does not matter about the content, even if the email is empty you get this message

[DanielS]

Hi @bob17,

Do you send out a lot of emails to groups or do you know if your email had been compromised at any point?

Are you using our webmail when you get this restriction?

Let me know as we may need to have your account checked.

Thanks

DanielS

[bob17]

It does not matter if I use webmail or Outlook same error.

[DanielS]

Thanks @bob17,

There may be a restriction on your account, which is something that we can look into.

However, can you let me know if your account has been recently accessed by a third party recently? Also, let me know if you send bulk emails to groups. That'll help save some time.

Thanks

DanielS

[bob17]

I don't send to groups of more than four or any bulk mailings

The password is a google generated UID so it is difficult to crack

[JohnC2]

Hi @bob17, thanks for posting back to confirm that for us. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this fixed.

cheers

John

[Wing]

Hi John
I’m having the same issues with error 553, would you please kindly help me to fix it. Thanks.

kind regards
Wing

[JohnC2]

Hi @Wing, welcome to the forum and we'll be happy to help you get this fixed. I've dropped you over a Private Message so you can get in touch with us.

cheers

John

[bob17]

This stopped for one day and now its happening again

Your message did not reach some or all of the intended recipients.

      Subject:     RE: Asset/status & media/query

      Sent:  20/09/2021 12:07

The following recipient(s) cannot be reached:

            550 spam, or phishing or malware.  Please check or edit your message and try sending it again. (6-1-3-2) ID (613A8CC30158B8FC)

          550 spam, or phishing or malware.  Please check or edit your message and try sending it again. (6-1-3-2) ID (613A8CC30158B8FC)

[RobbieMac]

Hi @bob17 

Thank you for posting back.  Sorry for the problems you're having sending emails.

My colleague @NeilO has sent you a private message about this.  Please reply when you get the chance and he'll take it from there.

Thanks,

Robbie