Error code BTP-15990

[Simonb4]

Hi there I have an error code BTP-15990 and cant access the bt player . I have seen other people with the same problem get help and a solution with this from a technician. I have tried all usual solutions so can anyone help please ? 

[DarrenDev]

This usually means you don't have a BT TV subscription on your BT Broadband connection. Do you have one?

[Simonb4 · Accepted solution]

Thank you for replying to my post but I have now resolved the issue