<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
It means we can't find an active/valid BT Sport subscription on your account. Check out the steps at www.bt.com/help/id003 to make sure your profile is configured correctly.