Error codes Ep102 LP205 and VP216

[Ricardo2]

I am unable to watch bt sport and get the following error codes depending upon whether I am trying to watch live or not. EP102 LP205 VP216 even though I am in the uk. My broadband supplier is Plusnet. Any help appreciated as I have had no success on the phone with either bt or plusnet.

[NeilO]

Hi @Ricardo2 welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems watching BT Sport. Are you using a VPN on your broadband connection?

Thanks

Neil

[Ricardo2]

Hi NeilO, thanks for the response. No I don’t have a VPN

[NeilO]

HI @Ricardo2 I'm sorry I'm out of ideas, our BT Sport expert @DarrenDev might be able to offer you advice when he's next in the community.

Thanks

Neil

[DarrenDev]

Apologies - I'm currently on holiday until April 10th.

If you email tv.apps@bt.com with the BT ID you're logged into the app with and the error codes you're seeing, I'll ask someone to take a look in my absence.

[Ricardo2]

Thank you, I’ll do that. Enjoy your holiday.