Essential Phone answering machine

[mark31]

Hi,

Have a new Essential Phone. Recorded a test message on the answering machine, deleted it and tried to record another.

Now says message box full and can't record more. Have tried deleting from the base station and handset. Icon on handset isn't the message box full one. Tried unplugging, batteries out for 10 minutes before resetting. Still can't record messages. Any ideas.

Mark

[JohnC2 · Accepted solution]

Hi @mark31, welcome to the forum and, thanks for posting. It would be best to give the Product Helpdesk a call on 0800 145 6789 and they'll be able to help you fix this.

cheers

John

[mark31]

Hi John,

Thanks for your reply. Tried their number which doesn't seem to be functioning at the moment. They play a recorded message which says no one available to talk to because of COVID. Send an email and we'll try and reply at some point. Hoped someone here might have had a solution, but will email BT

Mark

[mark31]

Hi John,

Finally got through to BT who have solved problem. My apologies for rather shirty post yesterday.

Mark

[JohnC2]

Hi @mark31, thanks for the update and I'm just happy you were able to get it sorted.

cheers

John