Eurosport not working

[ZXClaire]

Hi,

I have the Big Sport package with HD.

 The EPG shows the Eurosport channels, but when I try and access them it tells me I need the Big Sport package. I'm somewhat confused.

What needs to happen for them to work?

Thanks

[DarrenW]

Morning @ZXClaire , your issue is sorted now, sorry for the poor experience

[ZXClaire]

<Pantomime>
Oh no it isn't!

<\>

[DarrenW]

It should be, what do you see when you go to Eurosport?

[ZXClaire]

See picture. 

I've even powercycled the TV box. 

 

[DarrenW]

And did you press OK?

If you press OK it sets the channel up to work (when you have the subscription)

[ZXClaire · Accepted solution]

Ahhh, it was doing that before then failing, so I didn't bother pushing OK this time!

So, yes, it is now working. Many thanks

Claire

[viscount]

Hi,

I have this same problem. Changed to the Big Sport package a couple of weeks ago, and cannot get Eurosport. I have the same message that I need to set up the channel, and clicking 'ok' takes me to the screen about switching package.

Thanks for your help.

James

[DarrenW]

Hello @viscount sorry for the inconvenience, it should be working now!

[viscount]

Thanks for the quick reply @DarrenW .

It isn't, unfortunately. Still the same message after clicking ok. The only thing available then is 'close'.  Have reset the box, is there anything else I should do?

Thanks.