After waiting since mid November, Openreach contractor Kelly Communications turned up yesterday (7/01/21) to do a 1 stage FFTP to my bungalow, suffice to say the engineers was less than interested or helpful, he refused to put the ONS in my intergral porch/vestibule where I have installed a double socket as required with access to outside wall to front of house where the telegraph pole is located. He insisted it as ‘easier for him’ to put it my front bedroom, I stated that I had installed a double socket specifically installed in the vestibule for this, and in fact there is no double socket available in the front bedroom and it was not convenient at all. He mumbled to himself, in his ill fitting mask, refused to engage with me to explain what can be done, took some photos and then called his manager, after a brief three way conversation on speaker in which manager told me aggressively to stop telling engineer how to his job, he then told the engineer to go to his next job as he was running late. Without any explanation he then just left and drove off. I was absolutely stunned at this total lack of professionalism and made a complaint to BT.
But with no explanation of why he wouldn’t fit the ONS in the vestibule I am still at a loss as to what I need to do?
