We ordered Fftp was given an option of install dates, my husband works shifts so chose a date that is convenient.
The install date is tomorrow but still no one has been to do outside work, everyday the MyBT app show engineer due today estimated Been showing this since last week😡
Not 1 but 3 Openreach vans turned up outside my property yesterday just to check everything was ok for the contractors after an Openreach guy marked the pavement and garden last week🤷♀️
I asked when the contractors were coming they said they didn’t know.
Why doesn’t someone have answers as to why dates aren’t being met?
you need to phone FTTP team 08005874787 to see if they can update you on progress
When you say the garden is marked out I assume you mean it’s to dig it up and lay duct.
There is the Worlds Smallest Chance there might be a joint meet between the Dig Team and an Installation Engineer but I wouldn’t hold your breath.