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Matty261
Beginner

on ‎23-10-2021 15h23

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Message 1 of 3

FTTP Activation Date

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Hi, I've recently ordered BT Fibre 500 and the activation date is 25/10. However after receiving my hub today I plugged it into the ONT box and it's working.

I'm getting a speed more around 150mb/s rather than 500 though, could this be due to the activation date and they haven't raised the cap yet?

 

Thanks

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imjolly
Distinguished Sage
Distinguished Sage

on ‎23-10-2021 17h39

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Message 2 of 3

Re: FTTP Activation Date

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I am surprised you have any connection before your planned activation but expect your connection speed to increase after your line has officially been activated



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Sensei
Beginner

on ‎05-11-2021 19h25

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Message 3 of 3

Re: FTTP Activation Date

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@Matty261 If BT has sent to you the activation of services date as 25/10 from that date you should receive the speed they have promised to you. Sometimes devices (the Ethernet card) have a cap of 100Mbits. I believe the best way to test the speed would be by using a mobile phone and going to a website called fast.com.

 

Although, after testing the speed on an uncapped device and the speed is below what BT promised you then you need to raise a fault. Please be aware BT will have to pay automatic compensation of £ 5.04 for each day the services are not provided until the day prior to when the problem is fixed.

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