Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
odders
Beginner

on ‎21-08-2020 14h43

795 Views
Message 1 of 2

FTTP Installation Delay - Current Connection Query

Go to solution

Afternoon All 

I ordered a fresh FTTP installation on the 11th of August that was scheduled for completion on the 9th of September. Today it's been bumped roughly 6 weeks to the 21st of October. No idea why but I'm guessing there's a good reason for it to be pushed that far so  fair enough. The only question I have is what happens to my current copper connection with Plusnet given they've already sent emails confirming I've asked to leave etc. Will I just stay with them until BT process the order to move or do I need to contact someone about making sure I'm not without my connection for 6 weeks? 

Any help or advice would be appreciated

 

Cheers

0 Ratings
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎21-08-2020 14h52

791 Views
Message 2 of 2

Re: FTTP Installation Delay - Current Connection Query

Go to solution

phone FTTP team and ask 08005874787



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.