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odders
Beginner

on ‎21-08-2020 14h43

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Message 1 of 2

FTTP Installation Delay - Current Connection Query

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Afternoon All 

I ordered a fresh FTTP installation on the 11th of August that was scheduled for completion on the 9th of September. Today it's been bumped roughly 6 weeks to the 21st of October. No idea why but I'm guessing there's a good reason for it to be pushed that far so  fair enough. The only question I have is what happens to my current copper connection with Plusnet given they've already sent emails confirming I've asked to leave etc. Will I just stay with them until BT process the order to move or do I need to contact someone about making sure I'm not without my connection for 6 weeks? 

Any help or advice would be appreciated

 

Cheers

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imjolly
Distinguished Sage
Distinguished Sage

on ‎21-08-2020 14h52

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Message 2 of 2

Re: FTTP Installation Delay - Current Connection Query

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phone FTTP team and ask 08005874787



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