Fibre 150 no calls

[Thsjp01]

Hi signed up to bt 150 fibre a couple of months ago and all was good now phone is dead any ideas as bt saying no service faults in area. Cheers

[licquorice]

Have you been moved to Digital Voice?

[Thsjp01]

Hi no one has contacted us since fibre install analogue phone was working fine until a few days ago

[licquorice]

What does it show against the phone symbol on the home page of the hub manager?

[Thsjp01]

Hi no phone symbol showing on home page

[jac_95]

Several ways to check:

1. Go to hub manager, if using the BT Smart Hub, and see if phone status is blue with your number if so you are on Digital Voice - http://192.168.1.254/ is the manager url unless you've changed subnet

2. Go to MyBT and go to Your Products and if the phone card displays the title Digital Voice like below you are on Digital Voice.

3. https://www.broadbandchecker.btwholesale.com/#/ADSL if you enter you landline number here and says there's no data for the number it's likely you've been moved onto Digital Voice.

[jac_95]

I see you are using a Samsung mobile. If you're checking via a mobile the card may not appear. Can you check on a PC or tablet?

[Thsjp01]

Hi no phone symbol on home page and on number check it says no data available

[Thsjp01]

This is my home page 

Home

Status

Broadband connection status:
Connected

Not configured

Wireless

2.4 GHz status: On

5 GHz status: On

Network name: BT-JQATS2

My devices

Wireless:

 

Ethernet: 3

 

USB: 0

2.4 GHz: 9

5 GHz: 8

Help

Hub light control

Status: On

Brightness: 100%

Schedule: Off

[licquorice]

So the phone symbol is showing as not configured, so you don't have Digital Voice

Have you actually reported the fault to customer services 0800 800150?