Fibre 2 slower than Fibre 1

[scumball]

Hi,

I upgraded on the 29th to Fibre 2 from Fibre 1. 

My speed has gone down to 38mb/s, whereas I got a constant 48mb/s when on Fibre 1.  My upload speed has increased from 9mb/s to 14mb/s.

I use a Draytek Vigor 2762 and don't really want to install the BT Hub to do tests.

Anyone suggest anything?

Thanks

[imjolly]

if you could only get 48mb connection on fibre 1 then I can't see why you would upgrade to fibre 2 as your down wont get any faster unless it was just faster up speed you wanted

which exchange and cab are you on?

[scumball]

OK good to know, thanks.

My check on the broadband availability site said I should get a low of 65mbs down. Not sure where you're meant to find out otherwise.

Harrow cabinet 89.

My handback value is 57mbs, so presumably I can just cancel this 'upgrade' with no issue?

How would I do that in these testing times?

[imjolly]

can you post some stats from your router

can you also post dslchecker results using phone number  https://www.broadbandchecker.btwholesale.com/#/ADSL

[scumball]

This OK?

[imjolly]

can you check your line for noise  dial 17070 option 2  should be silent and best with corded phone

Have you tried using the test socket with a filter to see if that improves your connection and attainable speeds

[scumball]

Quiet line sounded...quiet..don't have a corded phone, but I couldn't hear anything.

I have an Openreach MK1 socket - do I need to open it up for this test?

My attainable speed was 49000 ish when on Fibre 1 up until this Friday when Fibre 2 was put in place.

[imjolly]

test socket shown here  you need to remove the middle section first shown by yellow arrow

was quiet line test done with cordless phone?

[scumball]

Yes, cordless phone only available.

So I need a filter as well if using this socket?

Thanks for the suggestions, this may take a little longer to organise.

[imjolly]

yes the rj11 cable from hub will not fit