<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
In short just because you're not getting the speed you're not being conned. There'll be an issue somewhere.A company like BT thoroughly test everything before putting it on sale to make sure it works etc