Fibre Broardband Speed is 7.9Mbs, Slow?

[AnaRWilson]

Hi The BT speedtest says my speed is Ok at 7.9Mbs but Fibre is supposed to be around 30Mbs, is this speed in fact too slow and should I be trying to get something done about it? Thanks.

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

that speed may be slow or may not depending on your connection speed

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[AnaRWilson]

Hi thanks for the reply, here is the info from the log.
Product name:
BT Hub 6A

Serial number:
+084316+NQ83502106

Firmware version:
SG4B1000E020

Firmware updated:
18-Mar-2020

Board version:
1.0

Gui version:
1.115.0

DSL uptime:
0 Days, 5 Hours 43 Minutes 14 Seconds

Data rate:
2.00 Mbps / 7.90 Mbps

Maximum data rate:
8537 / 34622

Noise margin:
12.4 dB / 27.7 dB

Line attenuation:
39 dB

Signal attenuation:
26.4 dB / 39 dB

VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
155 MB Uploaded / 1 GB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-W9CS

2.4 GHz wireless channel:
Smart (Channel 6)

5 GHz wireless network name:
BTHub6-W9CS

5 GHz wireless channel:
Smart (Channel 44)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
D8:7D:7F:EA:B3:35

Software variant:
-

Boot loader:
9.2.0

[imjolly]

speed is very low   can you check for a dial tone on your landline

[licquorice]

Does you phone have dial tone? It looks like one wire has become disconnected, broadband will work very slowly on one wire but you need both to get dial tone on your phone.

[AnaRWilson]

Hi yes there is a dial tone, but the quiet line test definitly isn't quiet at all.

[licquorice]

Then you need to report a noisy line fault, don't mention broadband speed. Once the problem causing the noise is fixed, your broadband will improve.

[imjolly]

Then report a phone fault to 151 not broadband. Get noise problem fixed and broadband will improve nearer your attainable speed

[AnaRWilson]

Ok thanks very much, will do.