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Simon001
Beginner

on ‎29-07-2020 19h39

1,177 Views
Message 1 of 5

Fibre Order

Hi

My phone line has been moved from an exchange only to going through a cabinet. The cabinet is fibre enabled and there are spare ports, but when I speak to 150 they say I can’t get fibre. 

Engineers insist I can get it but I’m unable to order it. Line was moved months ago so the systems should have been updated. 

Any advice on how I can order it?

Thanks

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4 REPLIES 4
pippincp
Distinguished Sage

on ‎29-07-2020 20h26

1,160 Views
Message 2 of 5

Re: Fibre Order

Enter your phone number HERE and post the result. Remove number before posting.

Simon001
Beginner

on ‎29-07-2020 21h50

1,140 Views
Message 3 of 5

Re: Fibre Order

2584D73B-3733-4B56-B241-BA25FBA6BFD4.jpeg

 

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Simon001
Beginner

on ‎29-07-2020 21h52

1,139 Views
Message 4 of 5

Re: Fibre Order

@pippincp @Hi. Posted. Thanks 

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pippincp
Distinguished Sage

‎30-07-2020 6h47 - edited ‎30-07-2020 6h48

1,100 Views
Message 5 of 5

Re: Fibre Order

I sugget you contact Broadband in Wales.

https://gov.wales/broadband-in-wales/contact-us 

Do let us know how you get on.

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