Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

[pompey1898]

Hi @Carlusha ,

I have never heard of Shell offering broadband, hence my query.  I thought Shell was an oil company.

[Snowy106]

Shell broadband.

i just rang suggested fttp number but it’s BT’s number and there is no fttp department. A really good member of sales told me it looks like I can get fibre but no further with problem:-/

[licquorice]

The only way you will get fibre broadband is to go with a FTTP provider. Most ISP's don't offer it.

This is a BT retail forum so can only offer advice about BT.

[Carlusha]

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@pompey1898wrote:

Hi @Carlusha ,

I have never heard of Shell offering broadband, hence my query.  I thought Shell was an oil company.

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Cheers. Our posts crossed. 

Just about everyone offers broadband these days. So yes, Shell offer FTTC and not FTTP but, hey, the OP's local cabinet is full.

[Carlusha]

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@Snowy106wrote:

Shell broadband.

i just rang suggested fttp number but it’s BT’s number and there is no fttp department. A really good member of sales told me it looks like I can get fibre but no further with problem:-/

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That begs the question as to why you're here when you should be addressing your queries/concerns with Shell.

[licquorice]

Quite.

[Snowy106]

Open reach have put it through to a specialist team.

[Snowy106]

It does doesn’t it? Shell are useless and I am stuck(possibly because they haven’t cancelled my order properly?).

I am not in a contract so here I am.I have had some good advice. Open reach have got back to me and said it is going to a specialist team.

Are potential bt customers ok here? 

[Carlusha]

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@Snowy106wrote:

Open reach have put it through to a specialist team.

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Did OR react to your questions or were they instructed by Shell? As far as I am aware, only ISPs may request work/repairs etc from OR. Am I wrong?

[Snowy106]

Thanks for your helpful message

I filled out a form to Openreach and a gentleman from open reach has got back to me saying he needs to put it through to a specialist team to investigate.

I don’t think that necessarily means any actual physical repair or work will happen. I don’t work for open reach so I don’t exactly know what ‘put it through to a specialist team’ involves or means?