Fibre speed lower than what my package states

[Jackie1970]

Hi

How do i get my internet speeds increased?

Our speeds are 45Mb but our package says we should have 55-73Mb

[pippincp]

It would be better if you gave us a little more info.

Can you post your hub connection stats? Login to the hub and go to advanced strrins/technical log/information for HH6 and super hub or if HH5 trouble shooting/helpdesk.

Is there any noise on your line?  17070 option 2, best with corded phone. If any noise report a line fault.

[imjolly]

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[Jackie1970]

Below are the details from the router

Data rate 19.999 Mbps / 49Mbps

Maximum Data Rate 23.695Mbps / 61.791Mbps

Noise Margin 8.2 / 9.3

Line Attenuation 7.2 / 13.9

Signal Attenuation 7.2 / 15.3

[Jackie1970]

Telephone Number xxxxxxxxxxxx on Exchange HONINGTON is served by Cabinet 8

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean)

VDSL Range B (Impacted)

80	62.8	20	19	56.8	Available	Available	--
80	60.3	20	19	55	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 2	--	1 to 3.5	Available	Available	Yes
Up to 1.5	--	1 to 2.5	Available	Available	--
0.5	--	--	Available	Available	Yes
0.5	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

49

20

2020-07-06

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

N

N

N

29-07-2020

[imjolly]

The full stats would have been better 

connection time is missing

what about quiet line test?

are you conencted to master socket?  Have you tried using the test socket with a filter to see if any improvement

hvae you been having problems with your connection dropping? Often? Have you been resetting the hub to try and improve your connection speed?

[Jackie1970]

Product name	BT Smart Hub 2
Serial number	1850111112
Fireware version	v0.17.01.12312-BT (Mon May 11 18:49:53 2020)
Board version	R01
GUI version	1.56 15_02_2019
DSL uptime	1 days 3 Hours 45 Mins 19 Secs
Data rate	20.0 Mbps / 49.0 Mbps
Maximum Data rate	22.9 Mbps / 59.2 Mbps
Noise margin	7.4/8.7
Line attenuation	7.2/14.0
Signal attenuation	7.2/15.4
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	430.7 MB Uploaded / 2.1 GB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Active
2.4 GHz wireless network name	BT-GSA2PN
2.4 GHz wireless channel	Channel: 11
5 GHz wireless network name	BT-GSA2PN
5 GHz wireless channel	Channel: 48
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	44:FE:3B:D6:DC:BA
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

The quiet line test sounds good with no hissing, crackling or pops.

We are connected to the master socket

Hope this helps

[imjolly]

Have you tried using the test socket with a filter?

connection time is only 1 day is that due to hub dropping connection or manual reset?

enter your phone number and post results. 

https://www.broadbandchecker.btwholesale.com/#/ADSL

[Jackie1970]

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate (Mbps)		Downstream Handback	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
					Threshold(Mbps)
	High	Low	High	Low
VDSL Range A (Clean)	80	62.8	20	19	56.8	Available	Available	--
VDSL Range B (Impacted)	80	60.3	20	19	55	Available	Available	--
Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Range (Mbps)	Availability Date	FTTP Install Process
FTTP on Demand	330	30	--	Available	--
ADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	ADSL Availability Date	WBC SOADSL Availability Date	Left in Jumper
WBC ADSL 2+	Up to 2	--	1 to 3.5	Available	Available	Yes
ADSL Max	Up to 1.5	--	1 to 2.5	Available	Available	--
WBC Fixed Rate	0.5	--	--	Available	Available	Yes
Fixed Rate	0.5	--	--	Available	--	--
Observed Speeds	VDSL
Max Observed Downstream Speed	49
Max Observed Upstream Speed	20
Observed Date	06/07/2020
Other Offerings	Availability Date
VDSL Multicast	Available
ADSL Multicast	Available
Premise Environment	Status
Bridge Tap	N
VRI	N
NTE FacePlate	N
Last Test Date	29/07/2020

[Jackie1970]

The hub must have reset itself as I haven't touched it