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Jdon1000
Beginner

on ‎05-12-2021 5h08

849 Views
Message 1 of 2

Forgot password email link.

Hi. 

I’ve been trying to reset my password for my account. But when I request to change it. The link isn’t getting sent to until hours after, which then it says the token has expired. 

I’ve tried 10 times to reset the account and failed every time. Which resulted in me creating a new account. 

can someone help me out here please.

 

Thanks. 

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1 REPLY 1
RobbieMac
Moderator-Retired

on ‎05-12-2021 9h39

837 Views
Message 2 of 2

Re: Forgot password email link.

Hi @Jdon1000

Welcome to the BT Community and thanks for your post!

I am sorry for the problems you're having resetting your email password.  Can you try and reset the password here >> Reset your email password << and let me know how you get on please?

Thanks,

Robbie

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