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Message 1 of 10

Full Fibre 900, which version Smart Hub

hi, quick question, I just signed up for Full Fibre 900 and today received a Smart Hub version 1 not the version 2 that people seem to be talking about. Have I been sent the right version or is it an error?

BT Full Fibre 900
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Message 2 of 10

Re: Full Fibre 900, which version Smart Hub

Does it have a red WAN port?

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Message 3 of 10

Re: Full Fibre 900, which version Smart Hub

Yes, it it does have a red WAN port, definitely SH1 and not SH2 though.

BT Full Fibre 900
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Message 4 of 10

Re: Full Fibre 900, which version Smart Hub

As far as I'm aware, you only get the SH2 with the Halo package or complete wifi package.

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Message 5 of 10

Re: Full Fibre 900, which version Smart Hub

Thanks, as I currently split the 2.4ghz and 5ghz channels I suspect the Smart Hub 1 will better suit my needs anyway, just wanted to make sure I'll get the full speeds of 900 down (on ethernet anyway).

BT Full Fibre 900
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Message 6 of 10

Re: Full Fibre 900, which version Smart Hub

I was sent SH2 for an installation without halo Wi-fi or other services. I believe there was a £30 charge.

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Message 7 of 10

Re: Full Fibre 900, which version Smart Hub

Oh well, fingers crossed they've sent me the right version. 

BT Full Fibre 900
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Message 8 of 10

Re: Full Fibre 900, which version Smart Hub

Phoned again today just to double check and they said it should be the SH2 so that's in the mail

BT Full Fibre 900
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Message 9 of 10

Re: Full Fibre 900, which version Smart Hub

You do realise you can't split the 2.4 and 5gHz bands on the smart hub 2?

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Message 10 of 10

Re: Full Fibre 900, which version Smart Hub

Yes, very annoying. However advise is that the SH1 can't handle the full fibre 900 service,  so not much choice.

BT Full Fibre 900
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