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Message 1 of 4

Full Fibre order

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I placed an order online for Full Fibre broadband yesterday (stupidly didn't take the order number down) and it didn't show under my orders neither did I get an email. Just did it again (kept the order number this time) and it's still not showing? Any ideas?

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Message 2 of 4

Re: Full Fibre order

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Ring the FTTP team. 0800 587 4787

Let us know how you get on.

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Message 3 of 4

Re: Full Fibre order

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I had this issue due to a data integrity issue on my account. There were reminents of an old order which needed to be cleared by a back office team before my order would go through

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Message 4 of 4

Re: Full Fibre order

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Yep. This seems to be the problem here. Thanks for that. 

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