Full fibre 900 slow upload after f/w update

[Phillm]

My smart hub 2 had a firmware update to  v0.21.03.07094-BT  a few days ago and since then my upload speed is between 40/50 Mbps whereas before the update I was getting a solid 120 Mbps. Download speeds are fine and always have been.Can anyone help .

Thanks 

Phill

[JohnC2]

Hi @Phillm sorry that this has happened again and I only got it fixed for you a few days ago. I've still got your details to hand so I have requested the upload cap to be lifted again for you. I'll keep you updated.

Cheers

JohnC2

[Phillm]

Cheers JohnC2

[Phillm · Accepted solution]

@JohnC2  Thank you, back up to 120 now 😁. Keep up the good work guys 👍

[Piotrch]

Good afternoon.

Since Fibre900 has been installed upload speed is only 50mb. As previously mentioned by users nothing really can be done..

[JohnC2]

Hi @Phillm, thanks for the update the team lifted the cap again when I was away at lunch and happy your upload fixed again 🙂

@Piotrch sorry your upload is capped at 50mb. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this fixed. 

Cheers

John

[Aaronw123]

This is now happening to me, 

fiber went live Monday, can’t get above 500 on a direct connection for download or above 50 for uploads 

[DavidM]

Hi @Aaronw123 and thanks for posting.

Sorry you're connection isn't as fast as it should be. I'll be happy to help. I'll drop you a private message so you can get in touch.

Cheers

David

[Spikes46]

I’ve sent you a message John I’m having issues with my upload on fibre900 I’m thinking it’s due to a cap that needs lifting please help it’s driving me nuts 😂

[Phillm]

Hi @JohnC2 It's happened again, upload speeds are now capped at 30 Mbps

Regards

Phill